I tried to unregister my phone but I got an error

If you experience errors while trying to register your phone, please click here to ask for help.

Please be ready to attach the following:

• One valid government-issued ID
• Selfie with your valid ID
• Recording of the error encountered while doing phone registration

Need more help?

Check out the articles below to learn how to access your phone based on the following scenarios.

• Account Secure
• I want to use GCash on another phone or device
• I uninstalled/reinstalled GCash or reset my registered phone
• I lost the SIM or phone where my GCash account is registered
• My phone got damaged or broken and I can’t access GCash. What do I do?