I uninstalled/reinstalled GCash or reset my registered phone
Learn how to restore access to your GCash account if you uninstalled/reinstalled the app or reset your registered phone. If you see the screen below, tap I want to register this phone to regain access to your GCash account.
Tap to learn to register your phone
To register a trusted phone to your GCash account, please follow the steps below:
- On your GCash app, input your mobile number and tap Next
- Enter the 6-digit authentication code and tap Submit
- Tap MPIN Login and input your MPIN
- Select Yes! Register this Phone
- Prepare for a selfie scan
- Take your selfie scan or enter your MPIN
You’ll see a page confirming your phone's successful Account Secure registration. You will also get an SMS confirming your phone is registered to your GCash account.
Need more help?
Check out the articles below to learn how to access your phone based on the following scenarios.
- Account Secure
- I want to use GCash on another phone or device
- I lost the SIM or phone where my GCash account is registered
- My phone got damaged or broken and I can’t access GCash. What do I do?
- I tried to unregister my phone but I got an error