The Customer Protect Program will cover unauthorized transactions originating from the GCash app, GCash on Messenger, and GCash MasterCard.
Unauthorized transaction must have been reported no longer than fifteen (15) days from the date of transaction. GCash reserves the right to decline cases that have been reported beyond the 15-day period. For stolen MasterCards & phones, user must have reported the same, and requested to block their GCash account within forty-eight (48) hours.
For unauthorized GCash MasterCard transactions - including unauthorized online transactions, unauthorized withdrawals, and unauthorized POS transactions, Customer Protect will cover eligible cases, and the user will be advised for a card replacement. Should the user refuse the card replacement, GCash will no longer honor disputes arising from the continued usage of the compromised card.