Once GCash is notified with the complete information of the dispute, and the duly filled out official Dispute Form is received, the following actions will be performed by GCash:
- GCash will conduct an investigation to determine and validate the disputed transactions.
- GCash will endeavor to complete the investigation within 5 working days from the date of receipt of the complete documents and requirements.
In the event that GCash will be unable to complete the investigation within the 5-day period, GCash will notify you about the status of the investigation and advise as to when the investigation will be completed.