Actions taken by GCash upon receipt of notification from user
Once GCash is notified with the complete information of the dispute, and the duly filled out official Dispute Form is received, the following actions will be performed by GCash:
- GCash will conduct an investigation to determine and validate the disputed transactions.
- GCash will endeavor to complete the investigation within 5 working days from the date of receipt of the complete documents and requirements.
In the event that GCash will be unable to complete the investigation within the 5-day period, GCash will notify you about the status of the investigation and advise as to when the investigation will be completed.