Protection against Unauthorized Transactions
When an Unauthorized Transaction occurs in your GCash account or GCash MasterCard, GCash will provide compensation for eligible unauthorized transactions.
An “Unauthorized Transaction” occurs when money is sent and/or illicitly debited from your GCash account via the GCash application (“app”) or the GCash MasterCard; or when a linked debit or credit card has been accessed without authorization.
For instance, someone steals your password or card details, uses such details to access your account, and performs transaction in that account without your consent, then that is an Unauthorized Transaction.
Cases however, wherein the transaction was genuinely made by you or when access to the account was shared, then you shall be responsible for those transactions.