Here in GCash, customers’ security is very important to us. The Customer Protect program is our promise that customers will not be held liable for unauthorized transactions made from their account.
The program also aims to achieve timely resolution for service related disputes by ensuring all concerns raised are thoroughly investigated and resolved within 5 business days. These include and not limited to Unauthorized online transactions, Unauthorized POS transactions, and ATM Skimming.
Terms and Conditions
The GCash’s Customer Protect Program Terms and Conditions (T&C’s) supplement the GCash’s Terms and Conditions, which governs the use and access to the products and services of GCash. If there are provisions not included in Customer Protect Program T&C’s but is provided for in the GCash terms, the provisions of the GCash terms shall apply in a supplementary manner. If there is a conflict between the provisions of the Customer Protect program and the provisions of GCash, the provisions of the Customer Protect Program shall prevail.