Send Money with a Clip
Note: Send Money with a Clip is currently unavailable. Please check back on the GCash app to know when it’s available.
Send Money with a Clip allows you to personalize your money transfers with themes, photos, videos, and audio.
Follow the steps below to send money with a clip:
- On the GCash homepage, select Send > Send with a Clip
- Enter the mobile number and amount
- Choose a theme or attach your own media
- Review your details and tap Next
Once successful, you can view your receipt or check your transactions. The amount will be returned to the sender’s wallet if it is not claimed by the recipient within 72 hours.
To claim money sent via Send with a Clip, open the notification in your GCash app inbox. Tap Open Clip then tap Claim Money. The amount will be added to your GCash wallet instantly.
Need more help?
Tap which error you’re encountering to learn how to fix the issue:
Follow the steps below if you are unable to send money to another GCash account:
- Check your network signal and make sure you have a stable connection
- Check what your Wallet and Transaction Limits are based on your GCash Profile
- Check if your GCash balance is enough for your Send Money transaction
- Check with your intended recipient if they have reached their incoming transaction limit/wallet limit
- Make sure that you checked the checkbox confirming your transaction
- If you still have an issue with your Send Money transaction, submit a ticket here
Follow these steps to check if your Send Money transaction was successful:
- Check if the sender sent money to the correct mobile number
- Check your network signal and make sure you have a stable connection
- Check if you received a confirmation message of successful transfer in your App inbox (which may take up to 5 minutes)
- Check if your Send Money transaction was reflected in your Transaction History
- If you've done the steps above and still have an issue with receiving funds, submit a ticket here
If you sent money to the old number of your recipient or another person with a different number, it would be best to reach out to the wrong recipient of the funds and ask for the money back.
Based on policy, we can only accommodate wrong send reversal requests for one reason: Only one digit in the wrong recipient’s mobile number is wrong. Please note that even if it's a single-digit error, the case will still be subject to review. If this is the reason, submit a ticket here so that we can review it.
To help improve security, your confirmation messages were moved from your text message inbox (SMS) to your GCash App Inbox and Transaction History. To learn more, you may read about the Shift of SMS messages to GCash App Inbox. If you have additional concerns, please submit a ticket here.