If you experienced an act of fraud from another GCash user, you may fill up the attached complaint form below.
Filling up this complaint form is a requirement for GCash to officially process your complaint regarding your person to person transaction. Once you've filled it up, have it notarized and send the form along with your concern to us by submitting a ticket.
Note: Once you have filled it out, please ensure the safety of the form as this contains sensitive information which should be carefully sent to the email or link above. Please be assured that the form will be kept confidential and secure on GCash's end.
Please be detailed as much as possible in your complaint, better if you include the ff in your statement:
a. Method of Transaction
b. Name of the person or name of website your going to complaint
c. Proof of Transaction (separate document)
d. Time of Transaction
e. Amount involved
Please download the Complaint Form here: