If you experienced an act of fraud from another GCash user, you may fill up the attached complaint form below.
Filling up this form is a requirement for GCash to officially process your complaint regarding your transaction. Once you've filled it up, have it notarized and send the form along with your concern to us by submitting a ticket.
Note: Once you have filled it out, please ensure the safety of the form as this contains sensitive information which should be carefully sent to link above. Please be assured that the form will be kept confidential and secure on GCash's end.
As much as possible, please be detailed in your complaint. It is better to include the following in your statement:
- Method of Transaction
- Name of the person or name of the website you're going to complain
- Proof of Transaction
- Time of Transaction
- Amount involved