Choose what you want to edit in your GCash Profile:
I want to edit my profile in GCash.
I want to update my email address
I want to change my name or birthdate in my GCash profile.
Note: Changes to your name and birthdate may only be done for specific reasons
If you to wish to transfer ownership of your GCash account or transfer funds from your old to new GCash Account, please visit:
How can I transfer ownership of my GCash Account?
How can I transfer funds from my old GCash Account to my new one?
Here is a summary of how to edit your profile in GCash:
Here is how you change your name or birthdate in your GCash Profile
Note: You can only change your name or birthdate if there is an update in your civil status, a minor misspelling or error of your name, or birthdate, or a legal change of name.
Also, you must be a Fully Verified GCash user before proceeding.
Not yet Fully Verified? Please visit, “How do I get Fully Verified?” to learn more.
First, here are the guidelines and requirements to request an update on name or birthdate:
|Type of Request||Requirements|
Change of surname due to change in civil status
|A clear and readable picture of the latest government ID with an updated surname or marriage certificate|
|Minor misspelling||A clear and readable picture of a valid government ID|
|Legally changed their name||A clear and readable legal document as proof of a change of name|
Now, follow the steps below:
STEP 1: Click this link to open the request form.
STEP 2: Input all the required information.
STEP 3: Attach the specific requirement for the type of request (see table above)
STEP 4: Tap Submit and an SMS will be sent to your GCash registered mobile number when the changes to your profile have been updated. Your profile will be updated within 72 hours.
What are the valid IDs that are accepted to update my GCash Profile?
Visit “What are the IDs I can submit to get verified?” for the list of valid IDs accepted.
What should I do if GCash Profile is not updated after 48 hours?
If there are no changes in your profile after 48 hours, you can follow up your ticket. Please visit “I want to follow up on my ticket. How do I do it?” to learn more.