If this happened to you, it means that you may have incorrectly entered the reference number.
As this is a security measure, we must ensure that your funds are safe and are only accessible to you. You'll be locked out from claiming your remittance if the reference number was incorrectly entered three (3) times. You may try re-entering your reference number again after 24 hours.
Please ensure that there are no errors or mistypes to avoid being locked out.
If you are still experiencing errors with claiming your remittance, submit a ticket here, or shoot us an email at support@gcash.com, or call our hotline at 2882.