I did not receive my e-ticket. August 06, 2019 09:20 Updated Facebook Twitter LinkedIn Sorry if you haven't gotten your e-ticket yet! You can follow it up by contacting our support team through firstname.lastname@example.org or click on the icon on the top right to submit a ticket. Related articles I didn't receive any load cashback. What do I do? Is my Book Movies e-ticket transferable? I did not receive the One-Time-Pin (OTP) code sent from my bank. What do I do? Can I avail of my PWD or Senior Citizen discount? I was debited twice for my Book Movies transaction.