I was debited twice for my Book Movies transaction. August 06, 2019 08:14 Updated Facebook Twitter LinkedIn We're sorry to hear that. To request for a refund, please email us at firstname.lastname@example.org, call us at 2882 or click on the icon on the top right to submit a ticket. Related articles I was charged twice for my bill. What do I do? My GCash was debited, but I did not receive money from the ATM. What do I do? What do I do if I forgot my MPIN? How can I pay online with GCash? How do I enroll my Bank Card (MasterCard/Visa) to my GCash account?