I was debited twice for my Book Movies transaction. October 17, 2019 10:11 Updated Facebook Twitter LinkedIn We're sorry to hear that. To request for a refund, please contact us by submitting a ticket. Related articles I was charged twice for my bill. What do I do? My GCash was debited, but I did not receive money from the ATM. What do I do? What do I do if I forgot my MPIN? How can I pay online with GCash? How do I enroll my Bank Card (MasterCard/Visa) to my GCash account?