If you lost your SIM card or your mobile phone where your GCash account is registered, you will need to contact GCash Care immediately so we can temporarily suspend your GCash account for your safety. Please message us through FB Messenger at GCash Care or email us at support@gcash.com.
The next step is replacing your old SIM card. Please contact your mobile service provider for more info on how to block the lost SIM card or phone, and how to get a new SIM card.
When you have a new SIM card using the same number, we'll just need to verify your identity. Kindly contact GCash Care to lift the suspension on your GCash account.
If you choose to get a new number, you will need to register to GCash with your new mobile number and get verified. Your funds from the old GCash account will be transferred to your new GCash account, provided that the verification details from your old GCash account are the same.