Most transactions from PayPal are instantaneous; however, some transactions may take up to 24 hours for funds to be fully processed (especially for new PayPal account users).
If the Cash-In funds are not reflected in your GCash wallet within 24 hours, please email us at support@gcash.com, call us at 2882 or click on the icon on the top right to submit a ticket. and provide the following information to facilitate checking and validation:
- Your name
- Your mobile number
- PayPal Email
- PayPal Transaction ID
- Transaction Date & Time
- Amount
- Screenshot of the transaction confirmation email sent by PayPal