For security precautions, your transacted funds will be on hold, and may take up to 1 - 2 business days for reversal of funds on PayPal to be fully processed. You may double check your Transaction History whether or not you have passed your monthly transaction limit.
If the Cash-In funds have not been returned to your PayPal account after 24 hours of the next business day, please message us through FB Messenger at GCash Care or email us at support@gcash.com and provide the following information to facilitate checking and validation:
- Your name
- Your mobile number
- PayPal Email
- PayPal Transaction ID
- Transaction Date & Time
- Amount
- Screenshot of the transaction confirmation email sent by PayPal