The Cash-Out feature is only available for fully verified users. To learn how to get verified, click here.
If your account was debited but you didn't receive any funds, please refer to this article.
The GCash MasterCard can only be used in ATMs that are supported by MasterCard and/or BancNet. Please double check whether or not the ATM you are attempting to cash-out from has the logos of these companies.
You can also double check your Transaction History whether or not you have passed your monthly transaction limit. Some banks may also set withdrawal limits on their ATMs.
GCash Partner Outlets
Please be advised that for Cash-Out transactions, the person who owns the GCash account is the only one that is able to cash-out. Our partner outlets will not accept any proxies for cash-out transactions.
It may also be possible that some partner outlets may not have any readily available funds. You can check out other places to cash-out here.