If your account was debited but you didn't receive any funds, please visit "My GCash was debited, but I did not receive money from the ATM. What do I do?"
ATM
The GCash MasterCard can only be used in ATMs that are supported by MasterCard and/or BancNet. Please double-check whether or not the ATM you are attempting to cash out from has the logos of these companies.
You can also double-check your Transaction History to see whether or not you have passed your monthly transaction limit. Some banks may also set withdrawal limits on their ATMs.
GCash Partner Outlets
Please be advised that for Cash-Out transactions, the person who owns the GCash account is the only one who is able to cash out. Our partner outlets will not accept any proxies.
It may also be possible that some partner outlets do not have any readily available funds. You can check out other places to cash out here.