We're sorry to hear this. If you are the sender, double check whether or not you have enough balance in your wallet to Send Money. If you don't have enough balance, cash-in to your GCash account to be able to Send Money. To know how to Cash-In, click here.
To confirm whether or not the transaction pushed through, you can check the SMS confirmation sent by 2882 to your mobile number or request for your transaction history using the app a day after the transaction.
If you accidentally sent money to a wrong number, refer to this article.
If none of the tips above helped, please email us at support@gcash.com, call us at 2882 or click on the icon on the top right to submit a ticket.
Please include the following details:
- (For email) Subject: Send Money - Non Receipt
- Details of your concern
- Your name
- Your mobile number
- Date and time of transaction
- Mobile number of the recipient
- Amount sent
- Reference ID (from your SMS)
- Screenshots of the transaction (optional)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
It would be best to submit your concerns to our support channels using the formats below:
