Oh no! We're sorry to hear that. Unfortunately, we aren't able to reverse any load transactions.
Whenever you are doing a Buy Load transaction, please make sure that there is stable internet connection in your area so the transaction will go smoothly. Additionally, please wait up to 5 minutes to receive the confirmation text to make sure that your transaction has pushed through.
If you have any further inquiries regarding the issue, please submit a ticket and have the following details ready:
- Buy Load - Double Debit
- Details of your concern
- Your name
- Your mobile number
- The transaction date and amount
- Reference ID(s)
- Screenshots of the transaction (optional)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.