Oh no! We're sorry to hear that. Unfortunately, we aren't able to reverse any load transactions.
Whenever you are doing a Buy Load transaction, please make sure that there is stable internet connection in your area so the transaction will go smoothly. Additionally, please wait up to 5 minutes to receive the confirmation text to make sure that your transaction has pushed through.
If you have any further inquiries regarding the issue, please submit a ticket and have the following details ready:
- Email Address
- GCash-registered Full Name
- GCash-registered Mobile Number
- Concern Category: I was charged twice when I bought load
- Date of transaction
- Reference No.
- Details of your concern
- Screenshots of the transaction (optional)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.