Oh no! We're sorry to hear that. Unfortunately, we aren't able to reverse any load transactions.
Whenever you are doing a Buy Load transaction, please make sure that there is stable internet connection in your area so the transaction will go smoothly. Additionally, please wait up to 5 minutes to receive the confirmation text to make sure that your transaction has pushed through.
If you have any further inquiries regarding the issue, please email us at support@gcash.com and prepare the following details:
- Subject (for email): Buy Load - Double Debit
- Details of your concern
- Your name
- Your mobile number
- The transaction date and amount
- Reference ID(s)
- Screenshots of the transaction (optional)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
It would be best to submit your concerns to our support channels using the formats below:
