Sorry to hear that! Make sure to double check the biller you are paying to by reading the confirmation screen before finalizing the transaction.
To request for a reversal, please email us at support@gcash.com or click on the icon on the top right to submit a ticket.
Please include the following details:
- Subject (for email): Pay Bills - Wrong Biller
- Your name
- Your mobile number
- Date and time of transaction
- Amount
- Name of the wrong biller
- Name of the correct biller
- Account number
- Screenshots of the transaction (if any)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry. Please take note that it will take some time for us to be able to reverse your transaction as we coordinate with your biller.
It would be best to submit your concerns to our support channels using the formats below:
