Sorry to hear that! Make sure to double check the biller you are paying to by reading the confirmation screen before finalizing the transaction.
To request for a reversal, please email us at support@gcash.com or click on the icon on the top right to submit a ticket.
Please include the following details:
- Subject (for email): Pay Bills - Wrong Biller
- Your name
- Your mobile number
- Date and time of transaction
- Amount
- Name of the wrong biller
- Name of the correct biller
- Account number
- Screenshots of the transaction (if any)
It would be best to submit your concerns to our support channels using the formats below:
