Note: Official GCash representatives will never ask for your MPIN or One-Time PIN. Keep your account secure and transact only with trusted merchants and parties.
Please change your MPIN immediately to avoid further unauthorized use of your GCash account. We can also bar your account temporarily to prevent any further transactions while we investigate. To do so, please submit a ticket here and include the following details:
- Cash Out - Unauthorized Cash Out
- Details of your concern
- Your name
- Your mobile number
- Date and time of transaction
- Reference No. (in the SMS)
- Screenshots of the transaction (optional)
- Dispute form
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.