We're sorry to hear about this. To avoid further unauthorized use of your account, please change your MPIN immediately.
We will try our best to retrieve your funds but please take note that we cannot guarantee anything. We will be able to bar your account temporarily to prevent any further transactions while we investigate the situation. To do so, we will need the following details given to us either by calling 2882 or emailing us at support@gcash.com:
- Subject (for email): Cash Out - Unauthorized Cash Out
- Details of your concern
- Your name
- Your mobile number
- Date and time of transaction
- Reference No. (in the SMS)
- Screenshots of the transaction (optional)
- Dispute form
A GCash representative will get back to you as soon as possible after you have sent your inquiry.
Also, please take note that official GCash representatives will never ask for your MPIN or One-Time PIN. Keep your account secure and transact only with trusted merchants and parties.