Sorry about that! It's possible that the ATM doesn't have any available funds on-hand or that there was an error in the system. We will be able to return your money in 1-2 business days after the incident and this should reflect accordingly on your balance.
If you still did not receive your funds after 2 days, please email us at support@gcash.com with the following details:
- Subject (for email): Cash Out - ATM Non Dispense
- Details of your concern
- Your name
- Your mobile number
- Date and time of transaction
- Amount
- Bank/ATM
- Location
- Screenshot of the (if available)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
It would be best to submit your concerns to our support channels using the formats below:
