It's possible that the ATM doesn't have any available funds on-hand or that there was an error in the system. GCash will be able to return your money in 1-2 business days after the incident and this should reflect accordingly on your balance.
If you still did not receive your funds after 2 days, please submit a ticket and include the following details:
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Details of your concern
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Your name
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Your mobile number
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Date and time of transaction
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Amount
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Bank/ATM
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Location
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Screenshot of the transaction (if available)