The standard processing time for redemption is 2-3 banking days after order placement. However, each product and/or fund provider may have differing order processing times and cutoff times.
If you still did not receive any amount after 3 business days, we can validate your transaction when you message us through FB Messenger at GCash Care or email us at firstname.lastname@example.org with the following details:
- Subject (for email): Invest Money - Non Redemption
- Details of your concern
- Your name
- Your mobile number
- Date and time of transaction
- Reference ID
- Screenshots of the transaction (if any)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry. Please take note that it may take some time for us to be able to reverse your transaction.
It would be best to submit your concerns to our support channels using the formats below: