Your sell order will be credited to your GCash wallet after the overall processing time. The final amount is determined first in the transaction allocation.
Please see the schedule of redemption or sell order transactions for each fund on GInvest below:
|
Fund |
Transaction Allocation (NAVPU/Final Prices Availability) |
Overall Processing (Final Crediting to GCash Wallet) |
|
ATRAM Peso Money Market Fund |
2 banking days |
3 banking days |
|
ATRAM Total Return Peso Bond Fund |
3 banking days |
4 banking days |
|
ATRAM Philippine Equity Smart Index Fund |
3 banking days |
5 banking days |
|
ATRAM Global Tech Feeder Fund |
4 banking days |
7 banking days |
|
ATRAM Consumer Trends Fund |
4 banking days |
7 banking days |
If you still did not receive any amount after 1 banking day after the overall processing time, we can validate your transaction when you email us at support@gcash.com click on the icon on the top right to submit a ticket. with the following details:
-
GCash number
-
Amount of redemption
-
Transaction number (As seen on SMS from 2882)
-
Order number (if available)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry. Please take note that it may take some time for us to be able to reverse your transaction.
It would be best to submit your concerns to our support channels using the formats below:
