In case of refunds, please coordinate with the store or merchant regarding their refund policy. If they allow refunds, tell them to reach out to us through the dedicated support channels given to them.
You can also opt to message us through email us at support@gcash.com with the following details:
- Subject (for email): Pay QR - Refund
- Details of your concern
- Your name
- Your mobile number
- Date and time of transaction
- Transaction Amount
- Reference ID (from your SMS)
- Screenshot of the SMS confirmation of your purchase or if you managed to save a screenshot of your in-app receipt
A GCash representative will get back to you within 24 business hours after you have sent your inquiry. Your reversal request will be subject to approval and will take some time for us to resolve as we coordinate with your transacting merchant.
It would be best to submit your concerns to our support channels using the formats below:
