Sorry to hear that! It would be best if you reach out to the wrong receiver of the funds to ask for the money back.
We'll do our best if this doesn't work, but please note that based on policy, we will only be able to accommodate wrong cash-in reversal requests if the receiver is not a GCash user, or if only one digit is wrong and the wrong receiver has not used or withdrawn the money.
Please submit a ticket and include the following details:
- GCash Mobile Number
- Correct Recipient Number
- Wrong Recipient Number
- Date and Time of Transaction
- Transaction ID
- Picture of Receipt (if applicable)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
Note: For cashing in at Puregold branches, please coordinate directly with the Puregold store you cashed in at.