Sorry about that! The transfer of funds might take a while sometimes. Please wait around 5 minutes just in case the transaction really pushed through.
In the meantime, you can double-check your balance on the app or the transaction details using the confirmation text message sent by 2882.
If you used PayPal, WesternUnion or MoneyGram, please double check that the reference number was correct. Verify on the receipt, that the mobile number you entered was correct. If the mobile number is wrong, refer to this article.
You can also try moving to an area with better internet reception or try restarting your GCash App.
If none of the tips above helped, please submit a ticket and include the following details:
- Cash In
- Details of your concern
- Your name
- Your mobile number
- Date and time of Transaction
- Reference No. (in the text message, if possible)
- Screenshots of the transaction (optional)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.