Sorry about that! The transfer of funds might take a while sometimes. Please wait around 5 minutes just in case the transaction really pushed through.
In the meantime, you can double-check your balance on the app or the transaction details using the confirmation message sent by 2882.
If you used PayPal, WesternUnion or MoneyGram, please double check that the reference number was correct. Please verify on the receipt, that the mobile number you entered was correct. If the mobile number is wrong, refer to this article.
You can also try moving to an area with better internet reception or try restarting your GCash app.
If none of the tips above helped, please email us at email@example.com or click on the icon on the top right to submit a ticket.
Please include the following details:
- Subject (for email): Cash In - Non Receipt
- Details of your concern
- Your name
- Your mobile number
- Date and time of Transaction
- Reference No. (in the SMS, if possible)
- Screenshots of the transaction (optional)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
It would be best to submit your concerns to our support channels using the formats below:
You may also submit a ticket here