Note: Rebate for load transactions are not applicable via *143#, E-PINs, and Gaming PINs.
Please double-check the confirmation messages sent by 2882 to your mobile phone to confirm if the transaction and the cashback pushed through.
If there was no confirmation for the rebate, please submit a ticket and include the following details:
- Email Address
- GCash-registered Full Name
- GCash-registered Mobile Number
- Concern Category: I haven't received my rebate
- Date of transaction
- Reference No.
- Details of your concern
- Screenshots of the transaction (optional)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.