Note: Cashback for load transactions are not applicable via *143# and gaming PINs.
Please double-check the confirmation messages sent by 2882 to your mobile phone to confirm if the transaction and the cashback pushed through.
If there was no confirmation for the cashback, please email us at email@example.com and prepare the following details:
- Subject (for email): Buy Load - No Cashback
- Details of your concern
- Your name
- Your mobile number
- Date and time of transaction
- Load Amount
- Reference ID
- Screenshots of the transaction (optional)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
It would be best to submit your concerns to our support channels using the formats below: