Sorry about that! The transfer of load might take a while sometimes. Please wait around 5 minutes just in case the transaction really pushed through.
In the meantime, you can double-check your balance or the transaction details using the confirmation message sent by 2882. If the mobile number of the recipient is wrong, refer to this article.
If the mobile number is correct, please email us at email@example.com or click on the icon on the top right to submit a ticket.
Please include the following details
- Subject: Buy Load - Non Receipt
- Details of your concern
- Your name
- Your mobile number
- Date and time of transaction
- Reference No. (in the SMS, if possible)
- Screenshots of the transaction (optional)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
It would be best to submit your concerns to our support channels using the formats below: