Forgot your MPIN? Don't panic. You can easily recover your MPIN whether or not you have set up Account Authentication details. Just follow the steps below.
1. Click "Forgot MPIN" in the Login Screen.
2. You will be sent an Authentication Code to your GCash-registered mobile number.
3. Select an Authentication method(Whichever is available) and "Submit" to complete.
4. Enter your new MPIN. Please remember your MPIN to be able to access and transact with GCash.
Your new MPIN must be different from any of the three previously nominated MPINs.
NOTE: GCash Representatives will never ask for your MPIN or OTP code.