Forgot your MPIN? Don't panic. You can easily recover your MPIN whether or not you have set up Account Recovery details. Just follow the steps below.
I have not set up Account Recovery
Please submit a ticket and include the following details:
- Subject: Forgot MPIN
- Details of your concern
- Your name
- Your mobile number
- Email Address
- Date and Type of Last transaction (e.g. January 23, 2019 Buy Load)
- Current account balance
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
It would be best to submit your concerns to our support channels using the formats below:
NOTE: Official GCash representatives will never ask for your MPIN or One-Time PIN. Keep your account secure and transact only with trusted merchants and parties.
Our GCash representatives will verify your information and reset your MPIN. Once reset, you will receive a temporary MPIN via SMS, which you will need to change. To change your MPIN click here.
We recommend that you set up your Account Recovery so that you can reset your MPIN any time you need to.
I have set up Account Recovery
Step 1. Click Forgot MPIN in the Login Screen.
Step 2. Answer your nominated security questions.
Step 3. Enter the recovery code sent to your nominated recovery accounts.
Step 4. Enter your new MPIN. Please remember your MPIN to be able to access and transact with GCash.
NOTE: Your new MPIN must be different from any of the three previously nominated MPINs.