We're sorry to hear that! Please submit a ticket or call us via GCash Hotline 2882 so we can temporarily suspend your card and work towards getting you a new GCash MasterCard. Provide the following details in your message or email:
- Subject: Lost MasterCard
- Details of your concern
- Your name
- Your mobile number
- Email address
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
Note: You will need to pay PHP150 for a new card.