If you did not get a confirmation for your Pay Bills transaction, follow these steps to check if your Pay Bills transaction was successful:
STEP 1: Check your GCash transaction history for your Pay Bills transaction
STEP 2: Wait 1 business day to see if there were delays in the posting of your payment from the biller.
Note: If you did not receive a confirmation on your payment from your biller, we will need to coordinate with the biller to address your concern.
If your Pay Bills Transaction was reflected on the GCash Transaction history and it has been more than 1 business day, file a ticket in the Help Center.
When filing a ticket, follow these steps:
STEP 1: File a ticket in the Help Center. A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
STEP 2: Input your GCash-registered email address
STEP 3: Input your GCash-registered full name
STEP 4: Input your GCash-registered mobile phone number
STEP 5: Select Pay Bills > My bill payment has not been posted as your concern category
STEP 6: Provide in the text box all the details that will help us assist you with your concern
Please include the following details:
- Name of the Biller
- Date and time of transaction
- Amount paid
- Your Biller account number
STEP 7: In the Attachment Section, attach the following details: Transaction ID (if captured), Any screenshot of GCash confirmation, and a Screenshot of your latest billing statement
STEP 8: Tap Submit
Here is a summary of the steps on how to file a ticket if you did not get a confirmation for your Pay Bills Transaction.
