Sorry about that! Please double check your balance to see if the transaction pushed through.
If your balance has decreased but you still wish to verify if your transaction was successful, email us at support@gcash.com or click on the icon on the top right to submit a ticket.
Please include the following details:
- Subject (for email): Pay Bills - No Confirmation
- Your name
- Your mobile number
- Date and time of transaction
- Amount
- Name of biller
- Screenshots of the transaction (if any)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
It would be best to submit your concerns to our support channels using the formats below:
