Sorry about that! Please double check your balance to see if the transaction pushed through.
If your balance has decreased but you still wish to verify if your transaction was successful, submit a ticket and include the following details:
- Pay Bills - No Confirmation
- Your name
- Your mobile number
- Date and time of transaction
- Amount
- Name of biller
- Screenshots of the transaction (if any)
A GCash representative will get back to you within 24 business hours after you have sent your inquiry.