Someone transferred to my bank using their GCash, but I didn’t receive it

Sometimes, delays can happen when receiving a bank transfer from a GCash Wallet, usually due to system timeouts or scheduled/unscheduled maintenance. GCash works closely with partner banks to quickly resolve these issues and make sure the money reaches you soon.

If there’s an issue with the transfer, you’ll get an SMS update about what’s next. The money will either be:

• Returned to the sender’s GCash Wallet within 1-2 business days, 
• Credited to your Bank Account within 3-5 business days
  *Note that weekends and holidays are not included in these timelines.

If you don’t see the money in your bank account or the sender’s GCash Wallet after 5 business days, click here to ask for help. A customer service representative will contact you in 24 hours.

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