Someone sent money to my bank using GCash, but I didn’t receive it
Delays in bank transfers from your GCash Wallet may happen due to system errors or ongoing maintenance. We work with our partner banks daily to identify failed transactions and process the crediting.
If there's an issue with receiving your bank transfer, the sender will get an SMS saying the money will either be:
- Returned to the sender’s GCash Wallet in 1-2 business days*, or
- Credited to your bank account in 3-5 business days*
*Not including weekends and holidays