Why did I receive a notification to update my GCash account information?

If GCash asked you to update your account, it’s because it’s been a while since you first verified it. The Bangko Sentral ng Pilipinas requires Fully Verified users to update their information regularly to keep full access to all GCash features. 

Update your account before the deadline to avoid getting downgraded to a Basic GCash account.

Tap to learn how to update your GCash account information

1. Open the GCash app, tap Profile, then tap your name
2. Tap Update Account Information > Update your Profile
3. Enter the 6-digit code sent to your GCash number, then tap Next
4. Fill in the needed information and complete the verification
5. Submit your update

You’ll get an SMS when your profile is updated. Getting an update on your verification status may take up to 3 days.