My GCash account was charged for an online payment or subscription I don't recognize. What should I do?

If you see an unfamiliar charge on your account, it might be linked to a previous subscription or free trial with auto-debit from platforms like Google Play Store or Apple Store.

Here’s what you can do:

• Review Subscriptions: Regularly check your apps for any active subscriptions or auto-payments.
• Identify Unauthorized Charges: If you don’t have any subscriptions, read more about how to spot and report unauthorized transactions.

If you want a refund for the online payment or subscription, please contact the merchant directly.

To avoid further unauthorized charges, please unlink your GCash with the respective merchant.