I'm having a problem with my Online Payment transaction via GCash. What should I do?

If you entered incorrect details during an online payment or if the merchant didn’t fulfill your order/transaction (e.g., no delivery or service provided), or if you’re not satisfied, please contact the merchant directly for assistance.

Merchants can directly assist with refunds, provide updates on your order, or clarify transaction details

If you have other issues with online payment, tap the scenario that best describes your issue with online payments.

• Your GCash wallet was deducted, but the transaction is still pending on the merchant’s end. 
• You were charged twice or more for the same transaction. 
• You don’t recognize the online payment transaction in your GCash history and want to cancel your subscription or unlink your GCash. 
• The merchant confirmed a refund, but it hasn't been reflected in your GCash wallet. 

Once you have submitted your concern, a customer service representative will contact you within 24 hours.

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