My Pay Online transaction was declined. What do I do?

If your Pay Online transaction was declined or you can’t use GCash for your online payment, here’s what you can do:

1. Ensure you have a stable internet connection
2. Check if your GCash balance is enough
3. Confirm that you're within your Wallet and Transaction limits

If the problem continues after trying these steps, click here to ask for help. A customer service representative will contact you in 24 hours.

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