I can’t scan the QR code. What do I do?

If you're having trouble scanning the QR code, follow these steps:

  1. Check your phone's camera Lens: Make sure your camera lens is clean and free from smudges. Adjust the angle to ensure the QR code is clear and within the frame.
  2. Restart the App: If you still can’t scan the QR code, close and reopen your GCash app, then try scanning the QR code again.

 

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