My crypto order has not been reflected in my GCrypto Wallet. What do I do?

If your crypto order has not been reflected in your GCrypto wallet, it may be due to one of the following reasons:

Incorrect Wallet Address

• The sender may have entered the wrong GCrypto wallet address

Wrong Blockchain Network

• The sender might have selected a blockchain network that isn’t supported for your transaction.

Missing Destination Tag

• Some cryptocurrencies require a destination tag or memo. If this wasn’t included, the transaction may fail or be delayed.

Blockchain Network Delays

• High traffic or congestion on the blockchain network could be causing a delay in your GCrypto order

If you’re still having issues with your GCrypto transaction after this, click here to ask for help. A customer service representative will contact you in 24 hours.

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