I can’t buy or sell in GStocks PH. What do I do?

If you can’t make any buy or sell order transactions in GStocks PH, it may be due to any of the following:

• The minimum quantity of shares you need to buy was not met: Make sure that the quantity of shares follows the required multiple of certain stocks.

• Your order has not been reflected as it was made beyond the PSE trading hours: The PSE trading hours are from 9:30 am to 12:00 pm and 1:00 pm to 2:45 pm Philippine Standard Time (GMT+08:00), from Monday to Friday (excluding holidays)
• Top-up limit was exceeded: A Basic GStocks PH account has a maximum top-up limit of PHP 50,000, while a Full GStocks PH account has no top-up limit.
• Your GStocks PH account was considered dormant: It has been dormant with no activity and cash and stocks for 12 months
• There is a scheduled system maintenance with GCash or its partner: Check for any announcement on ongoing maintenance with GCash or its partners.

If you still can’t make a buy or sell order in GStocks PH, click here to ask for help.

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