I can’t access my GStocks PH account. What do I do?

If you encountered 'sign on failed' or a white screen when trying to buy/sell in GStocks PH, it can be due to the following:

• Your GStocks PH account is currently inactive: Just top up your trading wallet to start buying and selling stocks again.
• Technical Issues: If you encounter a technical error during the application process, such as issues with entering the OTP (One-Time Password), ensure that your account details are correct and up-to-date. 
• System Maintenance or Errors: If you see a "Something went wrong" or "System Maintenance" error, it may be due to system downtime. 
• Your GStocks PH account has been closed:
  • It has been dormant with no activity in cash and stock positions for 12 months
  • The owner or surviving parties (if the owner has passed) have requested it
  • ABCSI has marked it for closure due to suspected fraudulent behavior

If you still can't access GStocks PH and you're encountering an error message, click here to ask for help. A customer service representative will contact you in 1-2 business days. 

You may also email ABCSI at gcashcs@ABCapital.com.ph for more information about your account.

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