Cancel GGives Loan

 To request a cancellation/refund of your GGives loan, you must meet the following criteria:

• The merchant's refund or cancellation policy must allow you to return or refund the item/s you purchased
• Request for  cancellation must be initiated before any due dates for your GGives loan; the request must happen within 30 calendar days from the date of your transaction. 
• 100% of the transaction amount must be for cancellation; not a partial cancellation or partial refund from the merchant.

You have to coordinate with the partner merchant you bought from regarding your refund/GGives payment cancellation request. Once everything is settled with the merchant, you can tell them to contact GCash via the dedicated support channels given to them

If your loan cancellation request is beyond 30 calendar days or the request is for a partial refund only, then the amount for refund (equal to your loan amount) will be counted as an advance payment to your GGives loan. Any excess amount to the remaining loan balance will be credited back to your GCash wallet.