My Buy Order has not been reflected in my GFunds account. What do I do?
GCash processes all Buy Orders of investment funds within a standard time frame. If your investment in GFunds has not been reflected yet, check if your Buy Order is still within its expected number of processing days in the table below:
| Fund | Buy Order Completion Date |
| Philippine Stock Index Fund | 3 Business Days |
| ATRAM Peso Money Market Fund | 3 Business Days |
| ATRAM Total Return Peso Bond Fund | 4 Business Days |
| ATRAM Philippine Equity Smart Index Fund | 4 Business Days |
| ATRAM Philippine Sustainable Development and Growth Fund | 4 Business Days |
| ALFM Global Multi-Asset Income Fund | 4 Business Days |
| ATRAM Global Technology Feeder Fund | 5 Business Days |
| ATRAM Global Consumer Trends Feeder Fund | 5 Business Days |
| ATRAM Global Equity Opportunity Fund | 5 Business Days |
| ATRAM Global Health Care Fund | 5 Business Days |
| ATRAM Global Infra Equity Fund | 5 Business Days |
Note that GCash processes orders from 12:00 AM to 11:59 PM. This means that the processing of your Buy Order starts on the next banking day after you place your order.
If the fund still has not been reflected 1 business day after the expected number of processing days, click here to ask for help and a customer representative will be in touch in 1-2 business days.
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