I can’t access my GFunds account. What do I do?

If you can’t access your GFunds account, it may be due to:

Technical Issues: If you encounter a technical error during the application process, such as issues with entering the OTP (One-Time Password), ensure that your account details are correct and up-to-date. 

System Maintenance or Errors: If you see a "Something went wrong" or "System Maintenance" error, it may be due to system downtime. To learn how to troubleshoot common issues with the GCash app, click here.

If you’re still unable to access your GFunds account, click here to ask for help and a customer representative will be in touch in 1-2 business days.

Need more Help?

For other inquiries or concerns, check out the following articles: