There is another GCash account using my number. What do I do?

If you're trying to create a GCash account but it says your number is already in use, it means the SIM card has been used before, and someone else had a GCash account with that number. 

To continue creating your GCash account, click here to ask for help, and include these details:

• Telco network
• SIM purchase date
• Prepaid or postpaid status:
  Prepaid subscriber: Attach a screenshot of your phone’s settings showing your number or a photo of the SIM bed.
  Postpaid subscriber: Attach a statement of account from your service provider. 

Once submitted, a GCash customer support specialist will reach out to you in 24 hours.

Need more Help?